TABLE OF CONTENTS
Safety & Product Use
- How do I prepare the Radinn board before going out riding?
Always make sure to set up the jetboard away from water. It is important that the Radinn Power Pack is only connected in a dry area. Carefully insert the battery into the compartment and close the quarter turn locks on both sides. Connect the leash to your ankle and attach the magnet to the back side of the board. Now, you will be able to connect to the bluetooth remote – press the throttle for a few seconds until the LEDs light up. Once the connection is established, the LEDs stop flashing and you can take your board into the water and get started. - How do I maintain the board after riding?
After riding, always tilt the jetboard to allow for water to drain properly. Rinse the board with fresh water, especially the jetpack and its outlet using the Radinn water bottle. Take out the power pack and charge it in dry conditions. Remove seaweed or leaves carefully from the jetpack after the power pack is disconnected. - What do the LEDs on the hand remote indicate?
When disconnected from the board, the LEDs show the charging status of the hand remote. When connected, they show the charging status of the battery. - How do I pair the remote with the board?
Attach the magnet of the leash to the holder at the back of the board. Press the throttle all the way down until the LEDs start flashing. When they stop flashing, the remore is paired with the board. - Can I charge the battery with my speed charger in any outlet?
You can charge the battery in any 220V / 110V outlet. If multiple appliances run on the same fuse, make sure it can bear the additional 2000 Watts that will be drawn.
App Use
- Where can I download the Radinn App?
The Radinn App works both on Android and iOS and can be downloaded via on Google Play or App Store. - How can I sign up for the Radinn App?
You can sign up with your Google & Facebook Account or with your Email. - How do I connect my jetboard to the Radinn App?
To connect your board to the Radinn App, you need to enable Bluetooth on your phone. To connect to the jetboard, the battery has to be plugged in and the magnetic switch has to be removed from the board. When your jetboard is found by the app, a notification will show and ask you to connect. - What features can I use in the App?
After riding, you can upload data to the app that will let you view your rides, check your top speed and limit the power of your board when needed. If you upload data, our technical team can monitor the performance of your jetpack and status of your battery. This way, we can find any possible issues before you do.
Troubleshooting
- The battery is not charging even though it is connected properly.
Please submit your details and RAD ID of the battery into our support form and we will get back to you with further instructions. - The hand remote is not pairing with the board.
Please submit your details into our support form and we will get back to you with further instructions. - I can't connect my board to the Radinn App.
To connect your board to the Radinn App, you need to enable Bluetooth on your phone. To connect to the jetboard, the battery has to be plugged in and the magnetic switch has to be removed from the board. When your jetboard is found by the app, a notification will show and ask you to connect. If not, please submit your details into our support form and we will get back to you asap. - Water got into the connector of the board/ the battery. What do I need to do?
Do NOT connect the battery to the board and let it dry for a couple of hours. To avoid this from happening, always make sure you store the board in dry conditions and assemble/disassemble the board away from the water (e.g. on a boat, a dock or on land). - How do I dispose of non-working boards/jetpacks/batteries?
NEVER discard the Radinn Power Pack among normal household waste or recyclables. Please contact support and we will guide you how to properly dispose of the products.
Common Questions
- What is the riding style available for Radinn Motorized Surfboards?
- Explore
- Freeride
- Carve - What are the available colors?
- Black and White (all for the 3 riding styles)
- Jet black (all for the 3 riding styles) - What is the available engine type of Radinn Motorized Surfboards?
- Standard and Pro - What is the battery capacity of Radinn Motorized Surfboards?
- Standard
- Long-range
- Extended range - What is the dimension of the Radinn Motorized Surfboards?
- Explore : 6'4"x2'7"x0.6'
- Freeride: 6'2"x2'6"x0.6'
- Carve: 5'10"x2'x.05' - How much does the Radinn Motorized Surfboards weigh?
- Explore: 33 lbs / 15 kg
- Freeride: 25 lbs
- Carve: 16 lbs - What is the engine type of EXPLORE?
- Standard: 25 mph/40 kmh
-Pro: 32 mph/52 kmh - What is the battery capacity of EXPLORE?
- Standard: 25 mins
- Long: 35 mins
- Extended: 45 mins - What is the material used for the EXPLORE?
- High impact ABS+PMMA polymer shells with a Polyurethane foam core and a marine-grade bumper trim - What are the features of EXPLORE?
- it has a durable undercoating, built-in bumper, and full impact deck-pad - What is the top speed of the EXPLORE?
- 52 km/h - What is the maximum range of the EXPLORE?
- 45 mins - What is the engine type of the FREERIDE?
- Standard: 27 mph/44 kmh
- Pro: 33 mph/56 kmh - What is the battery capacity of the FREERIDE?
- Standard: 25 mins
- Long: 35 mins
- Extended: 45 mins - What is the material used for the FREERIDE?
- Lightweight EPS core with a compressed, fiber-reinforced resin shell, carbon fiber detailing, and ABS polymer interface zones - What is the top speed of the FREERIDE?
- 56 km/h - What is the maximum range of the FREERIDE?
- 45 mins - What are the features of FREERIDE?
- Easy to learn and expand your skill level, great agility for all weights, and perfect all-round board for all water conditions - What is the engine type of the CARVE?
- Standard: 26 mph/42 kmh
- Pro: 32 mph/52 kmh - What is the battery capacity of the FREERIDE?
- Standard: 25 mins
- Long: 35 mins
- Extended: 45 mins - What is the material used for the FREERIDE?
- Lightweight EPS core with a compressed, fiber-reinforced resin shell, carbon fiber detailing, and ABS polymer interface zones - What is the top speed of the FREERIDE?
- 52 km/h - What is the maximum range of the FREERIDE?
- 45 mins - What are the features of FREERIDE?
- Performance and carve, it is best for advanced riders and it is highly agile and light
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